Over the past fiscal year, our customers and partners have driven pragmatic outcomes by implementing AI-first strategies across their organizations. With AI Transformation as their framework, we helped them enrich employee experiences, reinvent customer engagement, reshape business processes and bend the curve on innovation for their people, businesses and industries. Now, we are partnering to go beyond what they thought possible to unlock even greater potential by restructuring and centralizing their business strategies with an AI-first mindset. Our cloud and AI capabilities are leading the industry, and we are committed to working closely with our customers and partners to meet their increasingly complex needs and help them become frontier AI firms.
Below are several stories from the past quarter reflecting the success we have seen broadly this past year. Each showcases what we can achieve together with an approach grounded in AI business solutions, cloud and AI platforms, and security.
AI is blurring the lines between personal and organizational productivity, and we are helping our customers leverage Copilots and agents combined with human ambition to create differentiation.
With over one million customers in Argentina, Banco Ciudad launched a digital transformation initiative focused on AI, productivity and security. What began as a pilot program quickly grew into broad adoption with the bank implementing Microsoft 365 Copilot to improve productivity, Microsoft Copilot Studio to develop agents and Microsoft Azure to scale their AI solutions. As a result, the bank strengthened its operational resilience, empowered teams, drove sustainable growth and improved customer engagement — even in a challenging economic environment. So far, the bank has freed up 2,400 employee work hours annually with savings projected to generate $75,000 USD monthly.
As one of the country’s largest financial institutions, Commonwealth Bank of Australia is harnessing AI to meet rising customer expectations by developing smarter, more secure and highly customizable banking experiences at scale. To ensure employees have the confidence and expertise to leverage AI effectively, the bank launched a structured skilling initiative to empower them with the knowledge needed to adopt AI effectively. Eighty-four percent of 10,000 Microsoft 365 Copilot users reported they would not go back to working without it; and nearly 30% of GitHub Copilot code suggestions were adopted, driving efficiency and smarter decision-making.
Nonprofit Make-A-Wish is dedicated to granting hope by fulfilling wishes for children with critical illnesses across the United States. Fragmented systems, limited data access and the need to protect sensitive information were creating challenges for the organization to operate effectively, so it turned to partner Redapt for support. Make-A-Wish deployed comprehensive Microsoft cloud and AI solutions — including Azure Cloud Services, Microsoft Fabric, Microsoft 365 Copilot and Copilot Studio — to unify its data, rebuild core applications and boost staff productivity. This transformation enabled the organization to increase operational efficiency, improve collaboration across national and regional chapters and strengthen its data security to protect sensitive family data.
Sheló NABEL, a wellness and beauty company based in Mexico, faced operational challenges as it expanded its network of independent entrepreneurs. With support from partner Best Practices Consulting, the company integrated Microsoft Dynamics 365 to gain real-time market insights and optimize its demand planning across more than 400 products. They also integrated Microsoft Copilot to enhance customer service and increase operational efficiency with AI. As a result, the company has achieved a 17% increase in sales, 5X faster reporting processes and real-time inventory control.
Based in Saudi Arabia, technology and communications company Unifonic serves millions of people across 160 countries. As their business began to scale rapidly, they faced challenges managing a growing hybrid workforce while maintaining strong security and compliance standards. To solve this, the company deployed Microsoft 365 E5 and Microsoft 365 Copilot to automate workflows and secure data in one platform. This unified ecosystem enabled teams to reduce time spent on audits by 85%, save two hours per day on cybersecurity governance, save $250,000 USD in costs and reduce time to set up client demos by 15%.
Microsoft has the leading cloud platform for AI innovation with Azure as the infrastructure, Azure AI Foundry as the applications server and Fabric as the data platform.
As legal professionals face challenges with manual data entry, document generation and compliance-heavy processes, Assembly Software aimed to transform how they handle complex, time-consuming workflows. Using Azure AI Foundry, the company built NeosAI — a fully embedded generative AI solution that automates nearly every aspect of the legal workflow — from document intake to drafting and reporting. As a result, law firms using NeosAI report saving up to 25 hours per case, with document drafting time reduced from 40 hours to just minutes. This AI solution is not only boosting productivity and reducing stress for legal professionals but also enabling firms to serve more clients with greater speed and accuracy.