Finance & SCM support · Canada
Dynamics 365 Finance & Operations support for Canadian businesses.
A support team based in Surrey, BC for companies across Canada running Dynamics 365 Finance and Supply Chain Management: fixes, enhancements, monitoring and a named consultant who knows your environment.
- Average first response under 2 hours
- 24/7 critical issues on Managed Support
- Takeovers from other partners
Support that knows your Finance & SCM environment
Three support plans
Standard Support (next business day), Priority Support (under 2-hour response, named consultant) and 24/7 Managed Support (critical issues around the clock).
Enhancements, not just fixes
Priority Support includes small enhancement requests; Managed Support adds dedicated development hours every month.
Proactive health checks
Monthly health reports and roadmap reviews that turn recurring tickets into a plan.
From a Canadian team
Based in Surrey, BC, working in Pacific time with clients across Canada.
How we can help
- Finance & SCM supportStandard, Priority and 24/7 Managed Support plans.Learn more →
- Project recoveryIndependent review and a plan to a stable go-live.Learn more →
- Dynamics AX to Finance & SCMA migration path from AX 2009 or 2012.Learn more →
- Finance & SCM implementationFinance and Supply Chain Management configured around your processes.Learn more →
- ERP health checkAdvisory, audits and roadmaps.Learn more →
- TSL Labs extensionsOur own extensions for Business Central and Finance & SCM.Learn more →
Dynamics 365 configured the Canadian way
- Canadian sales tax: GST, HST and BC PST set up as separate jurisdictions so each tax is calculated and reported correctly
- Canadian dollar and US dollar side by side, with exchange rates kept current
- Canadian bank payments and EFT files, plus bank reconciliation
- Integration with the payroll provider you already use
- Dynamics 365 hosted in Microsoft's Canadian datacenter region
- Support and workshops in the Pacific time zone
TSL Labs extensions for Finance & SCM
Multisource Exchange Rate ManagementAutomated, reviewed daily exchange ratesAvailable
License ManagementLicences your security roles need, and the cost of gapsAvailable
Document Email ManagementEmail documents in batches, archive and track every sendAvailable
Banking & Treasury AutomationBank and treasury processes in FinanceBuilt on demand
Industries we work with
Manufacturing
Distribution
Multi-Location Businesses
Steel Fabrication
Public Sector
UtilitiesFind us in Surrey, BC
Tech Sarwar
8299 129 St, Unit 110Surrey, BC V3W 0A6
Canada
Serving Vancouver, the Lower Mainland, British Columbia and clients across Canada and the US.
Also see:
Can you support a Finance & SCM system another partner implemented?
Yes. We start with a review of your environment, customizations and open issues, then take over support on the plan that fits.
What does 24/7 cover?
24/7 coverage is for critical issues on the Managed Support plan. Standard and Priority Support run during business hours.
How fast do you respond?
Priority Support responds in under 2 hours and Managed Support in under 30 minutes for critical issues. Standard Support responds the next business day.
Do you work outside BC?
Yes. We support clients across Canada and in the US remotely from our Surrey, BC office.
We're still on AX 2009 or 2012.
We assess your customizations and data, then plan the upgrade to Finance & SCM. See AX upgrades.
Talk to a Dynamics 365 consultant
Book 30 minutes, or send a short note and the right consultant will get back to you.